DATA SECURITY & OWNERSHIP
Your data. Your records. Yours to take.
How your business data is protected, where it lives, and your right to take it with you. Operational records, reconciliations and daily business data are core to your business — we treat them that way.
Enterprise cloud infrastructure
Ask Dougie runs on enterprise-grade cloud infrastructure provided through our platform partner. Your operational records, till counts and financial summaries sit on the same class of physical security, threat detection and compliance frameworks used by large enterprises.
Encryption in transit and at rest
Data travelling between your team's devices and our servers is encrypted with industry-standard TLS. Data stored in our databases and object storage is protected with AES-256 encryption.
Role-based access control
Access to sensitive financial reports and variance logs is governed by user permissions. Frontline staff see only active shifts and submit entries; managers and owners keep administrative oversight.
Monitoring, backups and reliability
The cloud environment uses automated backups, redundancy and high-uptime reliability so your systems are available whenever your business operates.
Data sovereignty and compliance
Our primary servers and managed databases run in secure, professionally managed data-centre regions and align with major international privacy and data-protection standards, including GDPR principles, to protect your business records and team information.
The No Lock-In guarantee — full data and code ownership
You own what is yours. You can request a complete export of your business data — records, receipts, audit trails and financial history — at any time, and if you ever choose to move to another provider we'll help you take your data with you. Your business and its data remain yours; we don't lock them in.
Updates to this policy
We may update this policy to reflect improvements in our security infrastructure or changes in regulation. Continued use of the platform constitutes agreement to the current version.
Questions
For security protocols, data-residency requests or migration procedures, contact the Ask Dougie support team at support@askdougie.co.uk.