LESSON 1 · 60–90 seconds
Welcome To Ask Dougie
Understand how the website and business panel work together.
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- Open on the homepage: less admin, more time for your business.
- Show three familiar tasks in the business panel: diary, customer records and reports.
- Explain: choose the tools for your business, then add more when you need them.
- Finish with the next step: explore your sector and compare the plan.
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LESSON 2 · 2 minutes
Choose Your Plan
Know your tools, user allowance, setup cost and total subscription.
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- Choose a sector on Prices.
- Compare Basic and Pro, including 3 and 10 named users.
- Toggle the optional website and annual payment to show the new total.
- Point out optional setup and separate provider costs before finishing.
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LESSON 3 · 3–4 minutes
Create Your First Website
Add the essentials without getting overwhelmed.
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- Choose a business design and style.
- Enter the name, introduction, services and contact details.
- Add one main photo, adjust the crop and use the phone preview.
- Review the checklist and explain the authorised save and publish steps.
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LESSON 4 · 2 minutes
Your Business Panel
Find the day's work and the tools included in your plan.
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- Open the sector dashboard Overview.
- Point out the relevant totals and diary.
- Use the simple menu to open customer history and reports.
- Return to Help & Support if a step is unclear.
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LESSON 5 · 2 minutes
Manage Your Diary
Try a booking, job, delivery or class using made-up records.
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- Choose the right sector prototype.
- Add a sample record at an available time.
- Show Complete, Cancel and Restore.
- Explain which sample records reset and how a future live account differs.
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LESSON 6 · 3 minutes
Events, Tickets And Sharing
Present an event and send people to the right ticket link.
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- Add an event title, date, venue and programme.
- Show capacity, an internal test-ticket route and an external ticket link.
- Prepare platform artwork, captions, QR links and manual sharing.
- Show individual ticket check-in and explain that live payment and email activation are separate.
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LESSON 7 · 2 minutes
Work With Your Team
Understand personal logins and suitable access.
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- Show the proposed 3-user Basic and 10-user Pro allowances.
- Explain that the owner counts within the allowance.
- Describe which staff need which tools and records.
- Record this lesson against the completed staff invitation and permissions flow before release.
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LESSON 8 · 90 seconds
Ask For Help
Open a request and follow replies without getting lost.
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- Open Ask For Help from Help & Support.
- Choose a topic, enter a short title and describe the task.
- Add an optional screenshot with private details removed.
- Show the reference number, My Help Requests and the four progress statuses.
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